What gets measured gets done

What gets measured gets done

OKRs stand for objectives and key results. It’s one of many methods, but it’s the one we chose to align company priorities, and to make sure that the activities people are doing are aligned with company priorities. Ultimately you get the best results if everyone is...

What gets measured gets done

OKRs stand for objectives and key results. It’s one of many methods, but it’s the one we chose to align company priorities, and to make sure that the activities people are doing are aligned with company priorities. Ultimately you get the best results if everyone is...

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How network compliance creates customer success

How network compliance creates customer success

While network operators are responsible for their part of the underlying network, Retail Service Providers (RSPs) are ultimately accountable for the service delivered to consumers – who understandably expect to receive the broadband speed they’ve paid for, free of...

Get stakeholders on side with the facts

Get stakeholders on side with the facts

Everyone has their own agenda and there is nothing wrong with that. It is all about delivering their part of the solution and being transparent when it comes to issues, and not pointing fingers or laying blame.  The issue is that network problems can be hard to...